ISAs

Find out more about our charges here.

There are three ways to top up your investment(s), through Chelsea.

1. Online – if you are investing on Chelsea Platform, you will need to make payments by bank transfer. If you are investing on Aegon, you can use a debit card, but please note that you will need to pass a second factor authentication, that will be set up directly with your bank.

2. Call Chelsea on 020 7384 7300

3. Fill out an application form and return to us at: Chelsea Financial Services, St James Hall, Moore Park Road, London, SW6 2JS. Cheques should be made to ‘Platform One’, if investing on the Chelsea Platform and ‘Aegon’ when you are investing on Aegon.

You can also invest via ourselves directly into a fund provider’s investment fund either over the telephone or via application form. However, due to increased administration costs, this is less cost effective for investors. For an application form please call our 24 hour free brochure helpline on 0800 071 3333.

The current annual allowance is £20,000

You can save for as little as £1.

Chelsea Platform

There are a handful of ways that you can set this up:

• Online
• Call Chelsea on 020 7384 7300
• Fill out an application form and return it to us at: Chelsea Financial Services, St James Hall, Moore Park Road, London, SW6 2JS

Please note that in all of these scenarios, you will be required to set up a standing order with your bank. The bank account details to use are:

Payee name: Platform One Limited P1 Investment

Account number: 03692671

Sort code: 40-05-30

Reference: Please use your ACN number when making the payment. We kindly ask you to let us know when you have set this up, along with your investment decision(s), so that we can set up the investment element for you.

Aegon

There are a handful of ways that you can set this up:

• Online
• Call Chelsea on 020 7384 7300 to set up a direct debit mandate
• Fill out an application form and return it to us at: Chelsea Financial Services, St James Hall, Moore Park Road, London, SW6 2JS

You will need to complete an transfer form. This will either be an ISA transfer form, or a GIA transfer form, depending on the type of account you hold with your current provider.

Once you have completed this form, please return it to us at: Chelsea Financial Services, St James Hall, Moore Park Road, London, SW6 2JS

Alternatively, you can request forms be sent by calling our freephone brochure line on 0800 071 3333.

Once we have received the completed transfer form(s), we will contact your current provider to transfer your funds across. You will receive notification once the transfer is successful.

Please contact us on 020 7384 7300 to register for online access.

When you initially open an account, we have to run verification checks. This can sometimes take a day or so to complete (and longer, if we need to reach out to you to provide further information).

An investment usually takes around 24 hours to appear on your account. Our systems update overnight, so if you have made an investment before 10:30am, you will be able to see the funds the next day.

However, if you have made an investment after 10:30am, your investment will update and be shown the following day.

If you have any queries about this process, please do not hesitate to contact us in the office. We are more than happy to check for you, to put your mind at ease.

You can invest with an initial lump sum, and then top up at a later date.

There are three ways to top-up your ISA:

• Online
• Call Chelsea on 020 7384 7300 to invest
• Fill out an application form and return it to us at: Chelsea Financial Services, St James Hall, Moore Park Road, London, SW6 2JS. Please note that if you are sending a cheque, these should be made payable to ‘Platform One’, when investing on the Chelsea Platform and ‘Aegon’, when investing on Aegon.

There are a number of ways to switch funds:

• Log in to your account and select the funds you want to switch out of and then choose those into which you wish to invest
• Call Chelsea on 020 7384 7300
• Fill out a Switch instruction form

Please note that if you are switching a Junior ISA, on Aegon, we will need an instruction from the registered contact to proceed.

Chelsea does not charge for switching between funds.

Firstly, you need ‘income units’ to start receiving income from your investments. If your portfolio consists of accumulation units then they can usually be converted by sending a written instruction to us. Please note some funds do not have income units available.

A request to pay out all future income can be made in the same instruction as well.

Please note that income can be paid out either from all the funds within the product (i.e. ISA and investment funds) or from none of them. You cannot have income paid out from some funds and not others, unless you hold them as accumulation units. Chelsea does not charge for this conversion.

Income is paid out on the 12th of the month, and will include any income generated in the previous period.

How often will I receive income from my fund(s)?

This is completely dependant on when the fund pays dividends. This can be monthly, quarterly, bi-annually or sometimes three times per year. The fund will base the amount of income paid out on the amount held in the fund on the ex-dividend date. If you do not hold the fund on the pre-determined ex-dividend date you will not receive income on the payment date.

To process a GIA to ISA, please call us on 020 7384 7300. Alternatively, please complete a GIA to ISA application form and return it to us at: Chelsea Financial Services, St James Hall, Moore Park Road, London, SW6 2JS

Please be aware the investment will need to be sold and bought back within the ISA wrapper. This means that you will be ‘out of the market’ whilst this is completed.

Chelsea does not charge for switching between funds.

Yes you can, however we will require money laundering documentation in order to prove your identity.

There are a number of ways that you can process this instruction:

• Online
• Call Chelsea on 020 7384 7300
• Complete a withdrawal form and return it to us at: Chelsea Financial Services, St James Hall, Moore Park Road, London, SW6 2JS

Please include your bank details to ensure that this is paid into your bank.

PENSION – if you are looking to withdraw from your pension, please contact us on 020 7384 7300.

It can take up around 10 working days for the withdrawal amount to appear in your bank account.

This is because the platform needs to sell the investment, receive the proceeds from the fund provider and transfer the proceeds to the nominated bank account. This means that, although the ‘sale’ may appear to have been completed, the proceeds may arrive in your account a few days later.

Unfortunately, the process takes time, therefore please allow adequate timing if the cash is needed by a certain date.

If you are withdrawing cash, the process is much quicker.