Website security is something we take extremely seriously, and we use a range of procedural controls to ensure your account is safe.
When you first register on our website you cannot automatically access your account. We manually check the account and, if we are satisfied, we will then enable it for your use. Similarly, if you update your registration details, we are notified. This makes us secure because nothing is automated.
When you log in to your account, you are using a secure connection. Your web browser should show the https:/ prefix in the address bar, along with a padlock symbol (usually in the address bar depending on your browser), to indicate this secure connection.
You should always use the log out button when you have finished using the website. This ensures the secure connection is closed and cannot be accessed by others. For added security, we will automatically log you off after a 20 minute period of inactivity.
Whilst you can view your portfolio valuation, switch and top up funds, you cannot sell your investments online. Should you wish to sell your investments, you must send us a written instruction. In addition to this, the proceeds can only be paid into a nominated bank account in your name or a joint name if this is how the account is set up.
Never divulge your username or password to anyone, and never write it down or store it insecurely. If you do have to make a record of your log in details ensure these are kept somewhere secure and never store your details together. We will never ask you to divulge your password. If you have forgotten your password, click on the re-issue password link on the log-in page and an automatically generated password will be sent to your account. It is also a good idea to change your passwords regularly.
There are always new viruses being created by unscrupulous people, so make sure your PC is protected as much as possible with a firewall, anit-virus and anti-spyware software.
Never respond to an email if you are unsure of its content or if it is requesting personal or security details. Chelsea will never email you asking for this type of information.
For more information on how you can improve security, visit get safe online, a government supported initiative, providing information on online safety.