24 March 2020 - Our priority is ensuring the health and safety of our staff, while continuing to provide service to our customers. It is absolutely vital that we maintain the essential services that we provide to our customers during this time and our staff are doing everything they can to achieve this.
The past few days have seen significant changes to our operations, as we have moved staff from an office working environment to working from home. Like many businesses, it is requiring investment and planning to make the changes quickly. As a financially strong business, with experienced staff, we have been well positioned to do this and we have been able to set ourselves up to work in a way we’ve never done before.
Despite these challenges, it is still very much business as usual at Chelsea and we will strive to keep it that way. All we ask is that, with immediate effect, you make your investment instructions via the website, email or telephone. Please do not send anything to us in the post because we cannot process any postal instructions until further notice, nor be held responsible for any delays with Royal Mail.